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I have had 4 customers in the last 2 weeks claim they never received their package, tracking claims all packages. If you did not receive your shipment, contact your local. Web my delivery notification emails for my own website usually include: I checked the tracking which shows it was delivered on. Web the tracking number on my etsy store is something that starts with 03 and postal service can not track. Web if you need help with your order: If you contacted the seller more than 48 hours ago, choose open a case so etsy. Web if the estimated delivery date has passed and your order still shows as not shipped, it’s possible that the seller forgot to mark the. Web if your buyer’s package gets lost in the mail, you have several options for providing them great customer service to help mend a. Web customer just messaged me saying they never received their package. Web if tracking shows it was delivered to the registered address on etsy, you’re not obligated to give a refund, or ship another.